I bought my first Lorex product a year ago and as many other reviews state, I plugged it in and it just worked. I liked it so much I bought two more this year, as Christmas gifts for my family. Both units are having false motion detection issues. I have now experienced what this company tries to call customer service and am seriously disappointed. After two 20 minute long attempts to get them on the phone, with no success, I have their spiel about everything their warranty does NOT cover memorized. I then submitted a ticket, with a detailed explanation of the problem, through their web site. Three days later I get a "Form Letter" response, saying "do this, do that, yadda-yadda and if that doesn't work, call us". I did, it doesn't and I called again. Another 20 minutes on hold and still can't reach a live body.
At this point I was so fed up I sent a hot reply to their email, complaining about how much of my (the customer) time they have already wasted and suggested that they call me. A short time later I got a call from someone. After some more "try this and try that" and him getting everything I said exactly backwards, he came to the conclusion that I need a replacement camera. He says he will email the RMA form. Great! I am getting somewhere.
The email shows up. Another form letter! I have to enter all the information I have already given them AND fax a copy of the receipt. They will not provide the free warranty service unless you first register the product at their site and provide all the information (something they remind you of over and over while you are on terminal hold) so they already have most, if not all, the information. In my case, I ordered directly from Lorex so they already have the proof of purchase. That doesn't matter though. I have to go through it all again. Ridiculous!What are the tips not to get pregnant? What does od mean on tiktok? How to find ip address on mac? How to get hard tricks? How to use free 2g internet tricks june 2016? What is the first letter of a four letter word meaning "to grow light as the sun rises? How to create a new email? How to get skunk smell off dog? How to get your period overnight? Tricks to know what foods are high in potassium? How many tricks can a dog learn vs a cat? What does supernatural mean? How to cook chicken breast on stove? How to order eggs? What time does cheddars close? What is the meaning of kip? How to edit pictures on iphone? What are mealy bugs? How to facetime? How to do fractions on a ti-84 plus? What is the retirement age? What does mediocrity mean? How to reset your iphone? What does 2/22/22 mean? Fable 2 how to make dog do tricks? What does bilirubin do? What does pci dss stand for? Tips for being nervous when preforming? How to become an aesthetic nurse? When i look @ stars, the middle is red and the tips are green. why? What time does the public library close? What is the real meaning behind the confederate flag? How to cook breasts? What to type in google for tricks? Tricks to learn how to find the range when given domains? How to cook flat iron steak? Tips on how to make people come? What is the meaning of culling? How to log out of discord? 10 tips on how to make slides? How to add promotion on linkedin? What does it mean to be circumcised? What is the meaning of spout? What does samuel mean? What are black hat tricks? What does hehe mean? What does due diligence mean? What is the meaning of npt in pharmacy? What are some skateboarding tricks? What does dol mean? What does tengo mean in spanish? Pros and tips on how to draw "waylon smithers" from the simpsons? How long to roast butternut squash? What day is the super bowl 2022? How to watch 1883? how to use psx download helper on ps4 What is menthol? What e-mail tips should you give the new intern? check all that apply.? What are sex offenders not allowed to do? Tips to declutter when spouse doesn't want ti? How to invoicing tips with invoice? How does david blaine do card tricks add cards to pile? How to become an uber eats driver? Bag of tricks 5e how to get? What is the meaning of burrow? What is the symbolic meaning of fire? Cat gender how to tell pictures? What skateboarding tricks start with an ollie? How to make a fruit salad? What does san mean in japanese? What is the uv index? How to do a man bun? How to photoshop a picture? What are phytoplankton? Meaning of dream where you can't open your eyes? How to use incense? E how disc golf putting tips? how to get rid of centurylink web helper for chrome What does an exclusive relationship mean? How to do pen tricks for beginners? What does print mean? What is the zip code for this address? How to turn off pop up blocker on chrome? what can i use to substitute milk in hamburger helper What are kindle books? how to change the download location on android wii u usb helper What bicycle to buy for tricks? How long to boil for tender beef tips? What does a stop sign mean? What does brie cheese taste like? How many followers on tiktok to get paid? How old do you have to be? What are the factors of 8? what are 3 goals to accomplish to become a helper How to store wine? How to style bangs? What does zara mean? What does it mean to be just? What is the meaning of sunni?